Ascott Waterplace Surabaya
8.7Rating
ExcellentRated by Guests
1,077Reviews
What to expect
Pros
- 🌟Excellent service and hospitality
- 👨👩👧👦Family-friendly amenities and activities
- 🍳Good food options nearby
- 🏊♂️Multiple swimming pools for enjoyment
- 🚗Convenient location near shopping mall and eateries
- 🧼Clean and spacious rooms with modern amenities
- 🏠Feels like a home away from home
- 🛠️Well-equipped kitchen and laundry facilities
- 👩👩👧Friendly and helpful staff
- 🏢Comfortable living space and facilities
Cons
- 🥐Limited breakfast options and quality
- 🚗Parking space availability issues
- 🔒Privacy concerns and room number disclosure
- 💸Expensive breakfast without room package
- 🧹Slow housekeeping response and cleanliness issues
- 🔌Unstable hot water supply
- 📞Inconvenient and lengthy check-in process
- 🍽️Limited and below-standard breakfast variety
- 🤝Lack of flexibility and empathy in handling special requests
- 🏋️Small gym facilities with limited equipment
What this place has to offer
Things to do and ways to relaxFitness center, Water park
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingGrocery delivery, Kitchen
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Chinese [Mandarin], Indonesian
Set in a prime location of Surabaya, Ascott Waterplace Surabaya puts everything the city has to offer just outside your doorstep. Both business travelers and tourists can enjoy the hotel's facilities and services. Service-minded staff will welcome and guide you at the Ascott Waterplace Surabaya. Guestrooms are designed to provide an optimal level of comfort with welcoming decor and some offering convenient amenities like television LCD/plasma screen, carpeting, mirror, scale, sewing kit. Take a break from a long day and make use of fitness center, golf course (within 3 km), outdoor pool, children's playground, kids club. Discover all Surabaya has to offer by making Ascott Waterplace Surabaya your base.
Where you'll be sleeping
113 m²
Three Bedroom Executive
1 king bed & 1 queen bed & 2 single beds
46 m²
One Bedroom Deluxe
1 king bed
90 m²
Two Bedroom Deluxe
1 king bed & 2 single beds
112 m²
1 Bedroom Penthouse
1 king bed
100 m²
2 Bedroom Executive
1 king bed & 1 queen bed
90 m²
Two Bedroom Deluxe Apartment
2 single beds and 1 king bed
53 m²
One Bedroom Executive
1 king bed
100 m²
Two Bedroom Executive Apartment
1 king bed and 1 queen bed
100 m²
Two Bedroom Executive Apartment
Apartment 1 bedroom - Penthouse
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